Shipping policy


We carefully hand‑pack and ship each order from our studio so your pieces arrive safely.

Where we ship

  • We currently ship only within the United States.

Processing time

  • Orders are typically processed and shipped within 2–5 business days.

  • During busy periods or holidays, processing times may be slightly longer.

Shipping method & delivery times

  • United States:

    • Standard shipping within the U.S. is free.

    • Most orders arrive within 5–12 business days after shipping, depending on your location.

Shipping costs

  • Standard shipping within the U.S. is free.

  • Any applicable duties, taxes, or fees charged by your state or local authorities are the responsibility of the customer.

Order tracking

  • Once your order ships, you will receive a shipping confirmation email with tracking information (where available), so you can follow your package’s progress.

Delivery issues

  • If your package is delayed, lost, or arrives damaged, please contact us at shopcare@siamartisancollective.com with your order number and details. We will work with the carrier to help resolve the issue wherever possible